Our Resort Policies
- Tours of the resort
- Reservation Deposit & Balance
A 10% per week non-refundable deposit is due at the time of booking. The current rates are available through the reservations page or you can call the Reservations Team at > for more details. The balance of your reservation is due two weeks prior to your scheduled arrival. Payment methods accepted include: Visa, MasterCard, American Express, Discover, Cash, Check and money order.
- Multi-week rate policy
- Reservation cancellation policy
If you have to cancel or reschedule within two weeks of your arrival date, we will hold your balance as a credit on file for a future stay for a period of one year, and a $300 per week rescheduling fee will be applied. As a resort policy, we do not accept cancellations via email. You are required to call the Reservations Team at > to request a cancellation or reschedule of your stay.
- Spa & Salon Services Cancellation Policy
If you cancel your spa appointment with less that 12 hours notice, you will be charged in full for the spa service/treatment. If you provide more than 12 hours notice, you will avoid being charged. To reschedule or cancel a spa appointment, please contact the spa directly.
- Pet Policy
Our resorts do not accommodate pets. If you are attending with a documented service animal, you are required to communicate this to our Reservations Team at the time of booking to ensure proper preparations can be made.
- No Smoking Policy
The Biggest Loser Resorts are proud to offer smoke-free guest rooms and facilities. Smoking anywhere on the premises and in the guest rooms is strictly prohibited. A $500 cleaning fee will be charged to any guest who is found in violation of this policy in their guest room.
MAKE YOUR RESERVATION TODAY! CALL >
The Biggest Loser Resort
at Fitness Ridge
Malibu, CA 90265