Our Resort Policies

Tours of the resort

Tours are available at 12.30pm, Monday - Saturday. For the privacy of our guests, we cannot accommodate tours at any other time. To sign-up for a tour of our property, send a email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Reservation Deposit & Balance

A 10% per week non-refundable deposit is due at the time of booking. The current rates are available through the reservations page or you can call the Reservations Team at for more details. The balance of your reservation is due two weeks prior to your scheduled arrival. Payment methods accepted include: Visa, MasterCard, American Express, Discover, Cash, Check and money order.

Multi-week rate policy

Special multi-week pricing is available and the weeks can be spread out over 12 months, they do not have to be consecutive. Please call the Reservations Team at or send us an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Reservation cancellation policy

If you have to cancel or reschedule within two weeks of your arrival date, we will hold your balance as a credit on file for a future stay for a period of one year, and a $300 per week rescheduling fee will be applied. As a resort policy, we do not accept cancellations via email. You are required to call the Reservations Team at to request a cancellation or reschedule of your stay.

Spa & Salon Services Cancellation Policy

If you cancel your spa appointment with less that 12 hours notice, you will be charged in full for the spa service/treatment. If you provide more than 12 hours notice, you will avoid being charged. To reschedule or cancel a spa appointment, please contact the spa directly.

Pet Policy

Our resorts do not accommodate pets. If you are attending with a documented service animal, you are required to communicate this to our Reservations Team at the time of booking to ensure proper preparations can be made.

No Smoking Policy

The Biggest Loser Resorts are proud to offer smoke-free guest rooms and facilities. Smoking anywhere on the premises and in the guest rooms is strictly prohibited. A $500 cleaning fee will be charged to any guest who is found in violation of this policy in their guest room.

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