Weight Loss Fitness Resort Policies
- Tours of the resort
- Reservation Deposit & Balance
A 10% per week non-refundable deposit is due at the time of booking. The current rates are available through the reservations page or you can call the Reservations Team at > for more details. The balance of your reservation is due two weeks prior to your scheduled arrival. Accepted payment methods include: Visa, MasterCard, American Express, Discover, Cash, Check and money order.
- Multi-week rate policy
- THE BIGGEST LOSER RESORT Reservation cancellation policy
If you have to cancel or reschedule within two weeks of your arrival date, we will hold your balance as credit on file for a period of one year, to accommodate you for a future stay. A $300 per week rescheduling fee will be applied. As a resort policy, we do not accept cancellations via email. You are required to call the Reservations Team at > to request a cancellation or reschedule of your stay.
- Spa & Salon Services Cancellation Policy
If you cancel your spa appointment with less than 12 hours' notice, you will be charged in full for the spa service/treatment. If you provide more than 12 hours' notice, you will avoid being charged. To reschedule or cancel a spa appointment, please contact the spa directly.
- Pet Policy
Our resorts do not accommodate pets. If you are attending with a documented service animal, you are required to communicate this to our Reservations Team at the time of booking to ensure proper preparations can be made.
- No Smoking Policy
The Biggest Loser Resorts are proud to offer smoke-free guest rooms and facilities. Smoking anywhere on the premises or in the guest rooms is strictly prohibited. A $500 cleaning fee will be charged to any guest who is found in violation of this policy in his or her guest room.
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The Biggest Loser Resort Chicago
ITASCA, IL 60143